Whether as an outpatient or inpatient, visiting the radiology department means leaving familiar surroundings and entering an often unfamiliar, high-tech world. Radiology departments are filled with technology, and patients know little about the equipment, examinations, and treatments. Performance pressure and staff shortages, might also increase the risk of friction. By using examples, this case study will show how patient experience can be enhanced in radiology.
Radiology of the future - Patient experience project at Kantonsspital Baden City
Patient experience project at Kantonsspital Baden City
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