Isabel Nieto Alvarez talks about the changes in patients’ real-world experiences, expectations, and how feedback is crucial for a human centred, holistic and data driven future of the patient experience.
Christina Triantafyllou covers a range of topics in her talk about what defines the patient experience and how disruptive COVID-19 was on the system, the healthcare workers and patients alike. And where we go from here.
Expert Voices on ‘Improving the Patient Experience’
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”
Frictionless healthcare – Why it matters and how to get there
Patients no longer make their decisions about healthcare providers solely based on quality of care.