How to set up a patient experience program that works
Improving patient experience – what has real impact, what doesn’t?

Mar 25, 2019

Together with The Beryl Institute, Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.

The results are summarized on a scorecard that identifies the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts as well as to identify gaps and potential areas for improvement.

Download the paper here

Key takeaways

  • Many hospitals have started patient experience programs. It’s now about identifying the priorities and practices that lead to sustained success for your organization
  • The most influential factors in improving the patient experience were identified by about 300 high-performing patient experience institutions along with almost 200 patients and family members
  • The influence factors are shown on an easy-to-use scorecard to gauge your system-wide patient experience efforts as well as to identify gaps and potential areas for improvement.

Find out how to evaluate your own patient experience efforts:


About Jason Wolf

Jason A. Wolf, PhD, CPXP is a passionate champion of and recognized expert on patient experience excellence, organization culture, and high performance in healthcare. He is president and founder of The Beryl Institute and the founding editor of the Patient Experience Journal (PXJ).

The Beryl Institute is a global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

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