Improving patient experience

Improving patient experience

How to improve patient care and why it is important

Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life.
Patients stay loyal to health systems that create excellent experiences.

4 pillars of ‘Expanding precision medicine’Engage patients and familiesOptimize diagnostic experienceDeliver outcomes that matter to patientsSustain patient loyalty
  1. Proactive outreach and education to engage patients in managing their health and wellness.
  2. Patient friendly technology. Potential for shorter waiting time. Reduced travel needs.
  3. Potential for fewer side effects, fewer complications and improved lasting therapy results.
  4. Patients access their data and caregivers. Care continuity through automated outreach.
Jason Wolf, President and founder of The Beryl Institute and the Founding Editor of the Patient Experience Journal (PXJ)
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Read the report: What has real impact on the patient experience, and what doesn’t?

The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.

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