Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs.
Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life.
Patients stay loyal to health systems that create excellent experiences.
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”
Read the report: What has real impact on the patient experience, and what doesn’t?
The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.
How to protect healthcare workers during and beyond the COVID-19 pandemic?
Find out how Emily Sedgwick, MD, and her team significantly improved the patient experience at Houston´s Baylor Clinic.
How can we improve the human experience in healthcare? Jason Wolf explains the factors that influence patient experience.
Are you focusing on the right factors to improve your patient experience? Read the paper and scorecard to find out.