Increasing Workforce Productivity in the Diagnostic Laboratory
Apr 09, 2018
Diagnostic laboratories have a dilemma. On the one hand, they are under increasing pressure to improve their capabilities by:
- Improving diagnostic accuracy
- Processing higher workloads faster and more predictably
- Expanding test menus
On the other hand, lowered reimbursements and significant staffing challenges require laboratories to become more efficient by:
- Reducing costs
- Using fewer staff
Investing in the latest laboratory technology is a starting point, but it is not enough. Labor costs represent the largest portion of clinical laboratory budgets – as much as 60 percent in industrialized countries.1 To cost-effectively handle the ever-increasing workload, diagnostic laboratories must significantly improve workforce productivity.
Read more to learn about the technology, techniques, and training required to help your institution’s laboratory to meet the demand.
Increasing Pressures on Diagnostic Laboratories
Healthcare executives understand the importance of the diagnostic lab to patient care; as many as 70 percent of clinical decisions are based on in vitro diagnostic lab results.2 Unfortunately, three crucial healthcare trends present serious challenges for diagnostic laboratories:
• Growing test volume
• Shortage of staff
• Decreasing reimbursements
Test volume continues to rise due to a growing and aging population, continuous introduction of new lab tests, and increasing proactivity regarding healthcare and disease-state management.
At the same time, it is increasingly difficult to maintain the required level of qualified laboratory technologists. The U.S. Bureau of Labor Statistics predicts 18,000 clinical laboratory science (CLS) program vacancies by 2018, but only 5000 students graduate from accredited CLS programs each year.3 This means that the educational programs preparing tomorrow’s laboratory workforce are delivering less than a third of the trained professionals needed.
In most NHS laboratories in England, workload has increased over the years yet staffing levels have remained the same or has declined, resulting in stress, burnout, and reduced productivity. This puts staff under great pressure and is often associated with high error rate and negative patient outcomes.4
"Laboratory staffing has a direct relationship to error rates, mortality, and patient outcome."5
These problems are exacerbated by declining reimbursement levels. For example, the Centers for Medicare and Medicaid Services (CMS) recently rolled out deep cuts as part of the Protecting Access to Medicare Act (PAMA).6 This is expected to reduce reimbursements by as much as 8 percent overall, and as much as 30 percent for commodity tests, introducing profitability pressures for diagnostic laboratories in the Unites States. Europe’s Most Economically Advantageous Tender program is having a similar effect on public healthcare procurement in Europe.
Improving Workforce Productivity
Clinical diagnostic testing is an interaction of people and technology performing a complex series of critical tasks in a fast-moving, high-stress environment. Studies suggest that as much as 35 percent of hospital staff time is spent on wasteful work that adds no value to patients.7 Eliminating this waste has potential to increase operating margin by nearly 9 percent.
The key to addressing the diagnostic lab’s challenges is to improve workforce productivity. The question is how?
At a high level, laboratories can improve productivity by focusing on three key areas:
- People and processes
People and Processes
With staff representing as much as 60 percent of healthcare budgets8, it makes sense to start with people and processes when optimizing workflow.
Managing a busy laboratory doesn’t always allow time to step back and take a holistic view of all the processes required to implement change. As the laboratory brings in new technology and rolls out new tests, there is an opportunity to improve lab practices and processes. That’s where implementing Lean healthcare practices can significantly improve workflow.
Lean is a process of continuous improvement. Even incremental optimization steps can produce measureable results. By carefully observing and analyzing the laboratory’s existing workflow, a comprehensive Lean transformation plan can:
- Eliminate wasteful steps and motion
- Align equipment to workflow so staff can move more efficiently
- Optimize processes before automating to standardize and ensure consistency
Clinical laboratories can manage Lean efforts in-house or engage a Six Sigma Lean-certified laboratory consultant to lead the initiative. This can help a lab to:
- Increase speed
- Raise productivity
- Improve efficiency
- Deliver better quality
- Lower costs
- Reduce errors
Staffing issues are often addressed during Lean initiatives. First, as part of the Lean process, the team looks at each step in the lab and details the precise job requirements for that activity. This allows labs to focus staff members on the analyses that are best-suited to their level of skill, i.e., “working at the top of their license.” This not only saves money and increases productivity, but also greatly improves employee satisfaction.
Another people-focused area that diagnostic laboratories can address is ensuring that staff are well-trained for their primary role and cross-trained to fill in where needed. This helps to improve efficacy and makes it easier to handle changing demands within a core lab or across a network with multiple sites.
Classroom training can be expensive and takes people away from the laboratory. E-learning has been proven to be much more flexible to fit into busy schedules and can reduce training time by up to 60 percent. For example, by implementing online and mobile training and assessment, Baptist Health South Florida Network, with nine hospitals and 50 outpatient facilities across Florida, USA, was able to save 600 hours in training time for 30 chemistry department technologists.
Testing in a nonautomated laboratory includes many manual, error-prone, arduous, and highly repetitive tasks. Methods can also vary broadly from person to person and laboratory to laboratory. Automation not only dramatically improves key performance indicators (KPIs), but also reduces unwarranted variations, ensuring consistency by standardizing processes.
Often management focuses on automating analytical (testing) processes. However, waste is most often found within the pre- and post-analytical steps. Therefore, it is more effective to consider the entire process when conducting workflow analyses.
Automation can support the end-to-end process, from drawing blood through reporting of verified results, as well as storage and disposal of the sample, with a person touching the tube only once (or, in some cases, not at all).
The benefits of automating processes in the lab can be profound:
- Decreased turnaround time (TAT)
- Increased availability of highest-certified staff to review critical samples, conduct research, and perform other complex tasks
- Increased productivity, with fewer and lower-cost staff performing more tests
- Improved quality through reduced manual errors and automated quality control (QC)
- Increased flexibility and scalability for future growth
- Reduced biohazard risk through reduced or eliminated sample handling by staff
Digitalization of clinical laboratories with intelligent software enables better management of testing processes, leading to improved workflow and better clinical outcomes. Examples include:
- Autoverification: Automatic confirmation and transmission of patient results without human intervention
- Inventory management: Real-time, automated consumption tracking, checkout, and ordering of reagents and other consumables
- Laboratory process management: Centralized oversight of the performance of diagnostic systems, enabling staff to view and control testing, operations, instruments, automation, and IT across the entire organization from any location
- Automated QC and calibration: Automatic calibration and quality control of analyzers without human intervention, saving operator time, reducing waste, improving quality, and decreasing turnaround time
- Centralized data management: Standardized testing protocols, workflow management, and result reporting for all diagnostic systems across the network
- Remote system support: Continuous instrument monitoring for proactive and predictive maintenance, as well as remote support to minimize staff intervention and maximize system uptime
- Vision systems: Intelligent, camera- and software-driven characterization and management of individual samples based on STAT priority, sample integrity, fill level, and container alignment, type, cap, and labeling
The diagnostic laboratory is crucial to the entire healthcare system, in terms of both quality of care and financial performance, but labs must make changes today to prepare for increased testing workloads, worsening staff shortages, and decreased revenue from lower reimbursements and competitive pressure.
By focusing on people, processes, hardware, and digitalization, diagnostic laboratories and the entire health system can benefit greatly from:
- Increased workforce productivity
- Faster test results
- Lower costs
- Fewer errors
Diagnostic laboratories around the world have employed Lean methodologies, staff training, automation, and intelligent software to improve workforce productivity and increase laboratory efficiency to be sure they are prepared for the future.
1FierceHealthcare. Hospital CFOs need more data on labor costs. (https://www.fiercehealthcare.com/finance/hospital-cfos-need-more-data-labor-costs)
2The Lewin Group, Inc. The value of diagnostics innovation, adoption and diffusion into health care. 2005. (https://dx.advamed.org/sites/dx.advamed.org/files/resource/Lewin%20Value%20of%20Diagnostics%20Report.pdf)
3CLMA. The laboratory personnel shortage. (http://www.ascls.org/images/Government_AffairsGAC/AHRA.pdf?_sm_au_=iVVN0T5trV0TssT0)
4Health Services Research. Predicting Changes in Staff Morale and Burnout at Community Health Centers Participating in the Health Disparities Collaboratives.2008 (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2517268/)
5Asian Pacific Journal of Tropical Biomedicine. Challenges of a negative work load and implications on morale, productivity and quality of service delivered in NHS laboratories in England. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3994349/)
6Reuters Health News. Reimbursement cuts on lab tests pressure U.S. lab firm shares. (https://www.reuters.com/article/us-usa-healthcare-medicare/reimbursement-cuts-on-lab-tests-pressure-u-s-lab-firm-shares-idUSKBN1DK25J)
7Murphy Leadership Institute. Research brief: Eliminating wasteful work in hospitals improves margin, quality and culture (http://www.cs.odu.edu/~cpi/old/cpi-s2004/statag/murphy-wastefulwork.pdf?_sm_au_=iVVN0T5trV0TssT0)
8Elsevier. Nurse staffing levels and the incidence of mortality and morbidity in the adult intensive care unit: a literature review. 2012. (https://www.sciencedirect.com/science/article/pii/S1036731412000471)
*The outcomes obtained by the Siemens Healthineers customer described here were realized in the customer’s unique setting.
Since there is no typical laboratory, and many variables exist, there can be no guarantee that others will achieve the same results.