The Siemens Healthineers IT Care Plan stands for system availability and fast and professional service provision at transparent costs. You receive technical and application support directly from syngo or laboratory diagnostics experts. It keeps your software current to ensure you are obtaining the latest medical-technology software system with software updates and upgrades throughout the product’s life cycle.
Features & Benefits
Protect your budget and system investment with comprehensive features that keep your syngo and laboratory system software up-to-date and operational over the entire product life cycle with an IT Care Plan.
And, you can speed up your daily work and benefit from our team of specialists who provide fast, comprehensive support up to 24/7, using the Smart Remote Service (SRS) infrastructure and features.
With the optional Evolve Program for syngo, you can keep your IT landscape up-to-date and compatible, because working on the latest hardware systems and software versions minimizes the risk of outages.
Flexible and reliable support packages to take care of your capital investment
- Real-time applications support and training
- Faster response time for improved workflow and efficiency
- Proactive avoidance of malfunctions or unplanned system downtime
- Software Updates and upgrades to keep you working on the latest software
syngo®.via¹ uniquely connects your imaging and IT systems on your site, making it possible to access and share information anywhere.² Whether you have a software, applications, or IT infrastructure issue, with the syngo.via service agreement, we provide comprehensive support from one partner, whenever it fits your schedule.
Laboratory Diagnostics support
Keep your laboratory and point-of-care testing environment running at top performance, including software maintenance and professional support, with flexible, reliable support packages to guarantee the day-to-day and long-term serviceability of your entire laboratory diagnostics solution.
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For urgent matters please contact our Customer Care Center at 1-800-888-7436 (SIEM).
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1syngo.via can be used as a standalone device or together with a variety of syngo.via-based software options, which are medical devices in their own right. syngo.via is not yet commercially available in all countries. Due to regulatory reasons, its future availability cannot be guaranteed. Please contact your local Siemens Healthineers organization for further information.
1Prerequisites include: Internet connection to clinical network, DICOM compliance, meeting of minimum hardware requirements and adherence to local data security regulations.