- Established in 1953
- 23 office locations throughout Long Island
- Employs more than 1,000 individuals
- Performs over 1 million exams per year
Zwanger-Pesiri recognized that it needed to invest in management training since its frontline staff serve as intermediaries between employees and executive leadership, while also contributing to day-to-day operations and mission-driven objectives.
77% of organizations identify frontline managers as key to achieving business goals1
1 Harvard Business Review Analytic Services. Frontline managers: Are they given the leadership tools to succeed? 2014 [cited 2017 June]. Availablen from: https://hbr.org/resources/pdfs/tools/Halogen_Report_June2014.pdf.
Zwanger-Pesiri Radiology partnered with Siemens Healthineers, Healthcare Workforce Development Series (HWDS) to execute a personalized approach help staff develop and implement new techniques to effectively thrive and drive the highest quality of patient care.
The HWDS provided the following workshops to better equip the frontline leadership team.
This workshop is based on the DiSC® learning model, which clarifies behavioral tendencies and how they impact people's communication styles and work preferences. Participants will identify their style preferences and engage in individual, small, and large group exercises to learn how to communicate better and work more effectively with others.
Dealing with Conflict
The Basics— Part 1 of the Managing Performance workshop shares strategies to help managers learn how to positively impact the behaviors of their team in support of the organization’s overall performance goals. Through small group role-plays, participants will practice dealing with difficult, yet common, management situations and review the steps in discussing performance issues with a direct report.
Part 2 of the Managing Performance workshop builds on the strategies presented in Part 1 by introducing complex scenarios such as legal and ethical concerns. It is strongly recommended to schedule a gap between part 1 and 2 of the Managing Performance workshop.
From Ideas to Solutions
As a result of the HWDS leadership trainings, Zwanger-Pesiri and participants indicated the following:
87.5% believe customer service improved
100% believe office efficiencies improved
increased throughput and decreased patient wait times
2 A Pass Education Group. Corporate training and net promoter score. 2015 [cited 2017 June]. Available from: http://apasseducation.com/corporate-training-and-net-promoter-score/.