Keeping operational!
Remote scanning assistance with syngo Virtual Cockpit

With Remote scanning assistance try to support our customers staying operational

We support in this period of global uncertainty

Siemens Healthineers wants to support you as partners and customers, employees' friends and families in order to "flatten the curve" and support Healthcare systems in this period of time. With social distancing being seen as one of the most influential measures to do this, Healthineers’ teams have worked together in order to find a way in which we can support in this endeavor by staying operational and keeping up your patient throughput.

For this we provide increased global access to our remote scanning assistance technology, in hopes to bring you some relief.

How remote scanning assistance can help for CT, MRI & PET

syngo Virtual Cockpit is a software for remote scanning assistance. It enables you to provide comprehensive scanning assistance to imaging personnel – regardless of their physical location5. Even from home with a simple Laptop. In cases requiring advanced skills and recourses, technologists can always call on an expert for live support.

Measures we can sustainably support

Even in times of staff shortage and high workloads, you can provide your examinations at all your locations – because your experts are available everywhere. Patients can be provided access to nearby scanner sites and they can be scheduled quickly with shorter wait time.

Options to get started

1. syngo Virtual Cockpit Lite2
Individual CT, MRI and PET systems which have access to syngo Virtual Cockpit Lite2 (single-scanner remote access) will have unfettered access to trial licenses, available for the 3 months with potential to extend on request.

2. Full syngo Virtual Cockpit software2
Sites with multiple CT, MRI and PET systems will be offered special access to the full syngo Virtual Cockpit software (multi-user multi-scanner remote access). We will provide free implementation3 of the current solution until the end of FY204.

Difference between options

syngo Virtual Cockpit Lite (single-site, single-scanner)

  • Remote scanning assistance for access to one scanner at a time using Expert-i
  • For CT6, MR, MR-PET, PET/CT scanners1
  • syngo Virtual Cockpit Lite is available as a free of charge trial version


syngo Virtual Cockpit (multi-site, multi-scanner)

  • Real-time knowledge sharing
  • Live video, audio, and chat functions
  • Simultaneous collaboration with up to three scanning workplaces simultaneously
  • For CT6, MR, MR-PET, PET/CT scanners1
We provide you Training through our PEPconnect platform


We offer you access to the PEPconnect training platform, your access to qualified training content online, where you will be able to access existing content and focused content being created to support in this time. 
We provide fast implementation of our solution


Our Service team is ramping up functionality to provide you a service at this time, providing a centralized team of Siemens Healthineers’ scanning experts remotely3
We try to provide you remote implementation


Our syngo Virtual Cockpit teams are working with Customer Services to provide you remote implementation of syngo Virtual Cockpit to ramp up delivery in this time of increased need.


Can we support you?

For implementation and support, please contact us. You know your Siemens Healthineers contact?
Give her/him a call.
All our sales departments are informed and will help you in this situation. 

If you have not yet been in contact with us, please click "Contact us". Your request will be forwarded to the nearest contact person. 

Related Products, Services & Resources

1The products/features and/or service offerings (mentioned herein) are not commercially available in all countries and/or for all modalities. Their future availability cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details. Precondition: Expert-i enabled modality from Siemens Healthineers.

2syngo Virtual Cockpit Lite provides individual scanner assistance remotely
syngo Virtual Cockpit provides multi-scanner access, and scanning assistance remotely
PEPconnect provides access to high quality training content online

3Not a commercial product. If you may require support of a centralized team of Siemens Healthineers’ scanning experts via remote please contact us via the button above.

4Offer until End July 2020 - may be extended depending on the global situation

5Needs secure VPN connection to the departmental network. Minimum bandwidth and latency requirements must be met.

6Currently only available for Som5 and Som7 scanners. Expert-i is an option and protected by a separate license. For this initiative the Expert-i licenses will be made available for 90 days (via trial license mechanism, OPAL, IBD). It is possible to extend the trial license for another 90 days free of charge. It possible to get the trial license even if it was already tried in the past. For the specific license please refer to the IFU of the respective SW-version for the scanner. Trial licenses are available on request under the same conditions as MR. The matching clients for the respective SW-version will be made available on the download page.