The ability of health systems to engage virtually with patients, assess their needs and direct them towards treatment and care is not new, but it has been slow to gain traction. COVID-19 appears to have changed that. The pandemic has led to such profound fears about infection that many patients – most importantly ones with serious health concerns – are staying away from emergency departments and other healthcare locations. Patients are increasingly approaching healthcare as ‘consumers’ and demanding the same fast, easy and affordable care services. Patients are seeking alternative ways to receive care. The fast adoption and increasing demand lead healthcare providers to look for convenient ways to expand access to care. With virtual visits, the clinicians will be able to engage with patients at every major touchpoint of their healthcare journey.
“In alliance with Siemens Healthineers, we made wide variety of specialists available to our entire network, eHealth Virtual Visit helps us to bring best care to the under-served regions where there is a lack of specialists.”
Gonzalo Grebe Noguera, CEO, Clinica Andes Salud, Chile