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Siemens Healthineers Value Partnerships Case Study: University Hospital Southampton improves patient experience and fiscal predictability

Improved technology performance and patient satisfaction at

University Hospital Southampton NHS Foundation Trust, United Kingdom

The University Hospital Southampton NHS Foundation Trust (UHS) had to address an increasing patient demand for their imaging service as well as limited departmental space and inefficient clinical processes. Therefore, UHS was looking for a long-term partner who could provide latest diagnostic imaging systems, manage the entire technology fleet, and optimize their departmental layout. This Value Partnership enabled them to enhance their service delivery. The enhanced and structured imaging department layout, optimized workflows and innovative technology have improved patient experience and staff satisfaction.

“With this Value Partnership, we have definitely seen many benefits already. New innovative equipment is rolling in. The latest technology speeds up patient flow and increases productivity.” 

John Beamer, Head of Radiography, University Hospital Southampton 

John Beamer, Head of Radiography, University Hospital Southampton 

Value Contribution

13 years 

Flexible partnership to meet changing requirements

Financial stability and transparency

Customized redesign

Of the radiology department and infrastructure development

Challenge

Challenges

Increase efficiency

Reduce uncertainty in medical imaging procurement planning

Stay competitive

Adjust to changing market conditions and meet the long-term strategic vision

Improve patient experience

Optimize the clinical layout and provide latest diagnostic imaging systems 

Solution

Solution

  • Value Partnership focused on improving Technology and Operations, combining budgetary certainty, flexible financial management, and Technology Roadmap Development, Provision and Management for 60 systems
  • The contract includes technology refresh with associated turnkey and enabling works, comprehensive servicing, and user training, as well as the permanent presence of an onsite operations manager from Siemens Healthineers

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.