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Siemens Healthineers Value Partnerships Case Study: The Ministry of Health, Murcia, Spain leverages a Value Partnership to transform care delivery

Process efficiency due to technical expertise and management

Ministry of Health, Murcia, Spain

The Murcia Ministry of Health, Spain, faced considerable challenges in operating, maintaining, and updating its fleet of imaging equipment. In 2010, the ministry entered into a 15-year Value Partnership with Siemens Healthineers. The goal was to implement new capabilities, and scale up existing ones, in the ministry’s regional hospitals. Two new hospitals were opened, and the Ministry decided to pair with a partner that could provide the latest technology and a new partnership approach to transform care delivery while maintaining quality and financial stability.

“Having a single contract is a substantial improvement. This Value Partnership framework provides a value-add which has enabled an exceptional technological advancement in both hospitals.”

Francisco Agulló, Former General Director Ministry of Health, Murcia

Francisco Agulló, Former General Director Ministry of Health, Murcia

Value Contribution

83% improved issue resolution times

Within 4 years of partnership

0% zero patient rescheduling rates

Due to technical failures

>-50% reduction

In equipment management time

Challenge

Challenges

Stay competitive

Provide high-quality care with best possible cost-benefit ratios 

Extend clinical capabilities

Accommodate increasing regional healthcare demands

Increase efficiency

Optimize operational processes and benefit from financial certainty

Solution

Solution

  • 15-year Value Partnership: Procurement, installation, and management of total of 20,000 medical devices, including mammography, ultrasound, computed tomography, laboratory, IT, and third-party equipment for both hospitals
  • The contract also includes maintenance, upgrades and replacements, user training, onsite expert teams for Technology and Operations Management, and project financing via Siemens Financial Services (SFS)

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.