“The team of Value Partners for Healthcare Consulting conducted an excellent assessment of our PET-CT department and processes. The consulting experts presented several great solutions to tackle our pain points and accompanied first implementations.”
Value Contribution
59% identification
Of potential to further improve quality of care in more than half of analyzed cases
Elaboration of multiple concepts for SOPs and a healing environment
To achieve better patient experience
More than 14,000 performance datasets
Prepared, analyzed, and visualized with BI-supported advanced analytics
Challenge

Enhance competitiveness
Diversifying referral types to tackle unstable referral distribution and very high fluctuation
Improve patient experience
Addressing limited patient satisfaction due to missing SOPs and lack of patient-centered environment
Empower data-driven decisions
Defining significant KPIs and benchmarks for existing performance assessment and decision support
Solution
- PET-CT assessment program based on structural interviews, site assessments, and advanced analytics:
- Standardization of processes and redefinition of patient pathway to sustainably increase patient satisfaction and safety, e.g., improvement of the clothes changing situation
- Facilitation of exchange with public referrers to initiate professional networking, shape patient acquisition initiatives, and refine patient target groups based on insights gained
- Comprehensive visualization and advanced analytics of PET-CT performance to generate a holistic approach to optimize the care phases of preparation, imaging, and follow-up