The diagnostic experience matters to patients and care providers
The diagnostic experience is generally described as the sum of interactions the patient experiences, while on the diagnostic pathway. It is an inherent element of a patient’s interaction with a care provider. Thus, a positive patient experience is increasingly being recognized by healthcare providers, not only as a desirable feature for maintaining customer satisfaction, but also, as an elemental business priority.
“The pandemic revealed the essence of our humanity. It underlined our vulnerabilities and elevated the very things people believed important. The data revealed in this exploration reinforce this point.”
Read the paper: Key factors to optimize the diagnostic experience