The Beryl Institute Global Patient Experience EventELEVATE PX 2021

Join us at The Beryl Institute: ELEVATE PX the (virtual) Global Patient Experience Event 2021.

ELEVATE PX is a virtual gathering bringing together the voices of the global community committed to elevating the human experience in healthcare. ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world. As the central part of Patient Experience Week 2021, we will have the opportunity for learning like no other.

A highlight is the session of Dr. Christina Triantafyllou, Head of Improving Patient Experience at Siemens Healthineers who will talk in a breakout session about how to optimize the patient's diagnostic experience.

In this session we will take a closer look at the patient’s diagnostic experience and really focus on the patient’s point of view as he/she is at the heart of the diagnostic process. While getting his/her diagnosis the patient has interactions with staff, medical equipment and the overall process. All three touchpoints can cause positive and negative emotions and can therefore have a huge impact on the overall patient experience. In order to optimize the diagnostic experience for the patient, the key influence factors that affect the patient’s wellbeing, need to be identified and positively influenced. Specifically, this translates to the enabling of positive patient-staff interactions as well as utilization of patient-friendly technology and lastly, ensuring a pleasant and efficient process.

The Beryl Institute is a global community that builds the capacity of organizations to elevate the human experience in healthcare and develops individuals who impact experience excellence. The institute is dedicated to improving the patient experience through collaboration and shared knowledge.

We are looking forward to meeting you at The Beryl Institute Global Patient Experience Event ELEVATE PX 2021.