Improving patient experience

Improving Patient ExperienceHow to Improve Patient Care and Why It Is Important

Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs. Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life. Patients stay loyal to health systems that create excellent experiences.

Contact Us

Learn from the experts of patient experience

Isabel Nieto Alvarez talks about the changes in patients’ real-world experiences, expectations, and how feedback is crucial for a human centred, holistic and data driven future of the patient experience.

Christina Triantafyllou covers a range of topics in her talk about what defines the patient experience and how disruptive COVID-19 was on the system, the healthcare workers and patients alike. And where we go from here. 

Patients Hospital Rating

The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.

Jason Wolf, President and founder of The Beryl Institute and the Founding Editor of the Patient Experience Journal (PXJ)

Continue Reading on ‘Improving Patient Experience’